At Warmbery, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds are accepted for purchases made through our website.

By placing an order with Warmbery, you agree to the terms outlined below.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The item received is damaged, defective, or incorrect

• The issue is reported within 48 hours of receiving the order

• The product is unused, unwashed, and in its original condition with tags intact

Warmbery reserves the right to request images or proof before approving a refund.

Non-Refundable Items

The following items are not eligible for refunds:

• Items damaged due to misuse, improper care, or normal wear and tear

• Products returned without original packaging or tags

• Sale or discounted items (unless damaged or defective)

• Accessories, if stated as non-returnable at the time of purchase

Refund Process

• Approved refunds will be processed after the returned item is received and inspected

• Refunds will be issued using the original payment method where possible

• Processing time for refunds may take 7–14 business days, depending on the payment provider

Return Shipping

• Customers may be responsible for return shipping costs unless the item is damaged, defective, or incorrect

• Warmbery is not responsible for items lost or damaged during return shipping

Cancellations

• Orders can only be cancelled before they are dispatched

• Once an order has been shipped, cancellations are not permitted

Exchanges

• Exchanges may be offered for size or color issues, subject to stock availability

• Exchange requests must be made within 48 hours of delivery

Policy Updates

Warmbery reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on the website.

Contact Us

For refund or exchange requests, please contact us through our Contact Us page with your order number and issue details.