At Warmbery, we aim to deliver your orders safely and on time. This Delivery Policy outlines how we process, ship, and deliver orders placed through our website.

By placing an order with Warmbery, you agree to the terms outlined below.

Order Processing

• Orders are processed after payment confirmation

• Processing time typically takes 1–3 business days, excluding weekends and public holidays

• You will receive an order confirmation once your order is successfully placed

Delivery Areas

• Warmbery currently delivers within the serviceable regions displayed at checkout

• Delivery availability may vary depending on location

Estimated Delivery Time

• Estimated delivery times are provided at checkout and may vary by location

• Delivery timelines are estimates and may be affected by courier delays, weather conditions, or unforeseen circumstances

• Warmbery is not responsible for delays caused by third-party delivery providers

Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout

• Promotional offers may include free delivery on selected products or orders

Delivery Partners

• Orders are shipped through trusted third-party courier services

• Once an order is handed over to the courier, tracking information may be shared where available

Incorrect Address or Failed Delivery

• Please ensure your delivery address and contact details are accurate at checkout

• Warmbery is not responsible for delays or failed deliveries caused by incorrect or incomplete address details

• Additional delivery charges may apply for re-delivery attempts

Order Tracking

• Tracking details will be provided via email, SMS, or WhatsApp where available

• Tracking availability depends on the courier service used

Damaged or Missing Items

• If your order arrives damaged or with missing items, please contact us within 48 hours of delivery

• Supporting images or details may be requested to assist with resolution

International Delivery

• International delivery availability will be updated as the brand expands

• Additional customs duties, taxes, or fees (if applicable) are the responsibility of the customer

Changes & Cancellations

• Once an order has been dispatched, delivery details cannot be changed

• Please refer to our Return & Refund Policy for information on eligible returns

Policy Updates

Warmbery reserves the right to update this Delivery Policy at any time. Changes will be reflected on this page without prior notice.

Contact Us

For any delivery-related questions or concerns, please reach out to us via our Contact Us page. Our team will be happy to assist you.